Returns & Exchanges
At Master Spa Parts, we strive to ensure your spa maintenance and repairs are seamless, which is why we offer a 30-day return window on most unused components and accessories. Please ensure all items remain in their original packaging to qualify for a full refund or exchange.
Request an RMA
Contact our customer service team to request a Return Merchandise Authorization (RMA) number, which is required for all returns to be processed.
Package Your Item
Securely pack the unused spa part in its original manufacturer packaging and include a copy of your invoice or the RMA form inside the box.
Ship to Warehouse
Affix the shipping label to the outside of the package and send it to our designated returns center using a trackable shipping method.
Inspection and Refund
Once our technicians verify the item's condition, we will issue a refund to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing